Describe your product's design and/or technological innovation.
Video surveillance solution providers are sometimes quick to launch products, but then leave their customers with few resources to configure, secure, and update their systems. Dahua Technology USA has taken the lead in eliminating the confusion by offering a world-class online resource that makes it easy for anyone to access and verify firmware, find information and explore solutions.
Whether seeking a product walk-through, troubleshooting tips, or a live demo, customers can head to the Dahua Wiki (dahuawiki.com)—a one-stop resource for up-to-the-minute information about Dahua Technology USA products and services. The website serves as an educational hub for the entire video surveillance industry, helping those seeking assistance with terminology, cybersecurity best practices, and other timely topics.
Fueled by an initiative to keep support materials organized, consistent and accessible, the Dahua Wiki is a comprehensive knowledge base with more than 5,966 pages and 3,365 uploaded files that receives 100,000 visitors a month. It is organized into searchable categories, where users can browse product instructions, software, tools, manuals, specifications, FAQS, and a glossary.
Visitors can browse topics such as recording, playback, backup, remote access, DDNS and IVS. Another popular feature are live demos that allow users to experience Dahua’s latest solution.
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Describe the three most important functional features of this product. What sets it apart from other products in this category?
• Easy Access to Firmware Updates – Searchable firmware database with fewer verifications; instructions on how to apply. Allows customers to keep devices current.
• Product Support Beyond EOL – Support for products after they have become discontinued; designed for anyone who has ever purchased a Dahua product. This is a key benefit to installers’ ability to maintain and extend the life span of devices.
• Current, Comprehensive Information – With more than 5,966 pages and 3,365 uploaded files, the site is maintained on a daily basis by the Dahua Wiki team members who have extensive product knowledge and expertise.
Describe the benefits that your product provides to the integrator, including value if applicable.
The Dahua Wiki is designed to serve as a consistent and accurate resource for Dahua products and information relevant to the video surveillance industry. Users have direct access to crucial information—such as how to set up an NVR or instructions to apply firmware—that is provided by a core group of experts that have hands-on experience with Dahua devices. For installers, the Dahua Wiki takes the headache out of setting up and deploying Dahua security systems by delivering and conveying a consistent communication on product functionality.
Dahua Wiki
Category
Business Operations
Description
Dahua Technology USA
Dahua Wiki
$0.00
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